This amazing fact uncovered by WBC (one of the big four Australian Banks) was revealed by one of their bank tellers whilst we were doing some banking on behalf of one of our Mandurah bookkeeping clients

One wonders how much money was spent by their marketing department to learn that customers actually want to be treated like real people by, wait for it, real people.

Our clients know that their book-keeper is only a phone call or an email away.

Maybe we are the only small business owners in and around Mandurah, Dudley Park, and Coodanup that object to calling large companies and have a computerised voice telling them to press this number for that service, or that number for another option

You may be unfortunate enough to find “Lara” answering your enquiry when you contact a certain mobile phone company. Lara seems not only to have a hearing problem, but also lacks any understanding even when you tell “her” that you just want to pay your phone bill

Our bookkeeping company, like many small business owners in and around Greenfields, Erskine, Pinjarra and Meadow Springs fully appreciate that the best way to win customers and to keep customers is with Real Customer Service. That means that the customer should be treated as a special person who has individual needs, and feelings.

Our Mandurah bookeeping service has been looking after loyal clients for many years. Those clients understand the benefits of outsourcing their book keeping. Those clients know that their book-keeper is only a phone call or an email away.

Our Mandurah, Coodanup, Erskine, Pinjarra and Meadow Springs bookkeeping clients understand that sometimes things don’t always go to plan, and they may have an emergency situation and need to call on us, as their bookkeepers, to get them some reports in a hurry, or find a missing invoice, or even track down the warranty certificate for some of their office equipment.

Congratulations go to the “think tank” and marketing department of WBC!! They’ve finally realised that individual people make up their client base. That small business owners like to be treated with courtesy and respect by large money-hungry corporations who have seen their shareholders and their profits being more important than their customers

Maybe, just maybe, it’s just a marketing wheeze that WBC are only paying lip service to. Here’s an open invitation to the GM of WBC to talk to us about what customer service is really all about